NeimanMarcus.com accepts the following payment types for online purchases:

• The Neiman Marcus credit card
• Neiman Marcus gift card (USA only)
• American Express
• VISA
• MasterCard
• Discover
• Diners Club
• PayPal

Credit Cards

The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards

Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

The NM Credit Card

To apply online for an account, or to view your balance or make a payment, click here.
When you complete an online NM credit card application, the information you submit will be protected and can be shared with us in complete confidence. We will not release information concerning your credit card to a third party except in accordance with our financial privacy policy, which will be mailed to you with your NM credit card upon approval of your application.

Last Updated March 09, 2020

Close

Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: AK¹, AL², AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV, WY or the District of Columbia.

¹Neiman Marcus will collect local sales taxes in Alaska for taxing jurisdictions that have adopted the Alaska Remote Seller Sales Tax Uniform Code and are members of the Alaska Remote Seller Sales Tax Commission.
²Neiman Marcus will collect the Alabama simplified sellers use tax on transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Neiman Marcus' program account number is SSU-R010013718.

States Where Neiman Marcus Does Not Collect Sales or Use Tax

Neiman Marcus does not collect sales or use taxes in all states. Your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. Your state may require you to report all purchases that were not taxed and to pay the tax on those purchases on a sales, use or income tax return. Details on how to report and pay these taxes may be found at the applicable state's website.

Last Updated May 25, 2022

Close

Women's Size Guides

Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

Women's Measuring Instructions
All measurements are in inches unless otherwise indicated.

Classic Size Guide

Modern Size Guide

European Size Conversion

Women's Size Guide

Petite Size Guide

Tights&Hoisery Size Guide

Belt Size Guide

Belt Measuring Instructions

To find out what size belt you wear, simply follow these guidelines:

1. First, decide whether you will be wearing the belt at your waist or on your hips (lower rise). This will affect the fit of the belt.
2. For waist belts, measure around your natural waistline (just at the belly button). This is usually the smallest part of your torso.
3. For hip belts, measure around the fuller part of your hips (not the fullest), where your low-rise jeans would fall. Note: Hip belts are carried in larger sizes so they can be worn on the hips.
4. The measurement that you get is your belt size (in inches or centimeters). Note: See our size guide above for inch and centimeter equivalencies.
5. The size of a belt indicates the measurement from the buckle prong (or other method of closure) to the middle hole of the belt.

International Conversions (Women's Shoes)

Measuring Instructions for Women

Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

• Bust: Wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.
• Waist: Measure around your natural waistline, keeping the tape comfortably loose.
• Hips: Stand with your heels together, and measure around the fullest part of your hips.

Men's Size Guides

Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

Men's Measuring Instructions
All measurements are in inches unless otherwise indicated.

Shirts, Jackets&Outerwear

Dress Shirts

Suits&Sport Coats

Trousers, Shorts,&Swimwear

Undergarments, Pajamas,&Robes

Gloves

Shoes

Shoe Vendors Using American Sizing

• Bruno Magli
• Cole Haan
• Gucci
• John Varvatos
• Puma
• Salvatore Ferragamo

Shoe Vendors Using English Sizing

• Paul Smith
• Prada
• Prada Linea Rossa
• Tod's

Measuring Instructions for Men

Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

• Neck: Measure around the middle of neck (at the Adam's apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.
• Chest: Wrap the tape around the highest part of your chest and shoulder blades, then drop your arms to your sides to measure.
• Sleeve: Bend arm and place on hip. Measure along the arm from the center back of your neck to your wrist.
• Glove: Measure around the dominant hand starting at the knuckles, omitting the thumb.
• Waist: Measure around your natural waistline, keeping the tape comfortably loose.
• Inseam: Measure along the inside of the leg just below the crotch to one inch below the ankle.

Kids' Size Guides

Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

Infant Apparel Size Guide

Toddler Apparel Size Guide

Girls' Apparel Size Guide

Boys' Apparel Size Guide

Infant Shoe Size Guide

Toddler Shoe Size Guide

Kids' (5-8 Years) Shoe Size Guide

Kids' (9 Years&Up) Shoe Size Guide

Close

⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov.

Proposition 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products exposes you to lead, a chemical known to the State of California to cause birth defects and other reproductive harm.

Subject to the Neiman Marcus Group return policy, product may be returned within thirty days for a full refund.

Last Updated August 15, 2022

Close

Tips from our Design Team on how to measure for curtains.

About Our Curtains

• Width refers to a single curtain panel, even when they are sold in pairs.
• Rod-pocket curtain length is the distance from the top of the rod pocket to the bottom of the hem. It does not include top ruffles or other decorative treatments above the pocket.
• Tie-top and tab-top curtain lengths are the distance from the top of the panel to the bottom of the hem. It does not include the ties or tabs.

How Wide?

• Measure the width of the window, including any architectural molding or trim (if you want those to be covered by the curtains).
• For a relaxed but tailored look with curtains loosely gathered, multiply the window width by 1.5 or 2. Divide that number by the width of a single curtain panel to get the number of panels you need.
• For a full, luxurious look with curtains tightly gathered, multiply window width by 2.5 or 3. Divide that number by the width of a single curtain planel to get the number of panels you need.

How Long?

• For a traditional look, mount the curtain rod 4" above the top of the window. The distance from 4" above the window to about 1/2" above the floor is the length of your curtains.
• For a grand, glamorous look with curtains that "puddle" on the floor, measure from 4" above the window to the floor, then add 3" to 4".
• To make the room look taller, mount the curtain rod 2" to 3" below the ceiling. The longer curtains will draw the eye upward and create the illusion of a more spacious room.

Rods & Finials

• The length of the curtain rod should equal the total fabric width.
• Add the length of two finials to the rod length to get the total amount of space necessary.

Close

NeimanMarcus.com offers an edited selection of the merchandise available in Neiman Marcus stores and through Neiman Marcus By Mail. We frequently add new designers and exciting products to our selection.

Exclusive Products

Items developed exclusively for The Neiman Marcus Group may appear at Neiman Marcus, Bergdorf Goodman, Horchow, and Last Call, and at CUSP stores.

Merchandise Delays

All items are advertised in good faith. If there is an unexpected delay in the availability of an advertised item, we will make every attempt to secure it and fill your order as quickly as possible.

Availability and Prices

Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase. Item quantities are limited, and items are removed when they are no longer available for purchase. A pre-order allows you to reserve merchandise before it is available for shipment.

Merchandise depicted online or in catalogs may not be available at every Neiman Marcus store; however, we will make every effort to fulfill your order by phone. Please refer to the order-by date in catalogs or the book for specific availability dates. There may be a small price increase for orders placed in the U.S. and shipped to foreign countries.

Descriptive, typographic, or photographic errors are subject to correction.

We reserve the right to limit quantities ordered.

Last Updated July 5, 2018

Close

You may order monogrammed linens and personalized stationery and other items online. When you select an item that may be monogrammed or personalized, you will automatically be asked to supply the necessary information for that item.

Because personalized items are not returnable, we ask that you take special care when making your selections. The process takes approximately 2 to 4 weeks for linens and 3 to 4 weeks for stationery; please consider this time requirement when placing your order. For other personalized items, see the expected ship date listed next to the item in your Shopping Cart.

Please order carefully, as monogrammed and personalized items are not returnable.

Close

HOW TO APPLY

To complete an online application, click here.

The process is completely secure, and the information you submit is protected. We won't release your application information to a third party except in accordance with our privacy policy, which will be mailed to you with your NM Credit Card.

Please allow 10 business days for review of your application. If you haven't received a response after 10 business days, please contact NM Credit Services for information.

HOW TO CONTACT NM CREDIT SERVICES

CALL: 1.800.685.6695 or, for international calls, 214.761.2660. Office hours are Monday through Friday 8:00 a.m. to 7:00 p.m. CT, or Saturday 9:00 a.m. to 1:00 p.m. CT.

FAX: 214.761.2779

ONLINE: To make a payment or manage your account online, click here.

MAIL: Send your payment to Neiman Marcus, PO Box 5235, Carol Stream, IL 60197-5235

EXPRESS DELIVERY: Send your payment via Federal Express, UPS, or another express delivery service to Neiman Marcus/Capital One, 1301 East Tower Road, Schaumburg, IL 60173

AT A STORE: Come to Customer Service at any NM store to make a payment. To find your nearest NM, click here

CLOSE ACCOUNT: Call Credit Services at 1.800.685.6695. You may also send your request in writing, clearly stating that you wish to close your account and including your name as it appears on the card, your account number, and your billing address, to Neiman Marcus Credit Services, PO Box 729080, Dallas, TX 75372-9979

Close

At NeimanMarcus.com, you may:

1. Pay with an NM Gift Card^®.
2. Purchase Neiman Marcus Gift Cards® (in the form of a plastic credit-card style or NM Virtual Gift Card email). NM Gift Cards^® may be redeemed online, at NM by Mail (phone order), or at your local Neiman Marcus store.
3. Check the value of an NM Gift Card®.

Paying for an online order with an NM Gift Card^® or an NM Virtual Gift Card

• To pay for an online order with an NM Gift Card^® or an NM Virtual Gift Card, you will need the gift card number, plus, for security purposes, the four-digit code that appears on the back of the traditional card or on the NM Virtual Gift Card.
• If you are paying with multiple gift cards, you cannot choose the amount to be deducted from each gift card. The balance due is deducted from the gift card with the least value first and then from the remaining gift cards in ascending order.
• The remaining balance of your order, if any, will need to be charged to a credit card which can be entered on the payment screen.
• Any unused value remains on the NM Gift Card^® or NM Virtual Gift Card until you choose to use it, subject to applicable law in various states.
• If you cancel your order once it ships, or if you return your order, then you will be mailed a Merchandise Credit Gift Card, provided the returned merchandise is within the return policy guidelines.

Terms and Conditions (NM Virtual Gift Card)

The following Terms and Conditions govern your use of the NM Virtual Gift Card and they may only be modified in a writing signed by both parties:

• NM Virtual Gift Cards may be treated the same as cash.
• NM Virtual Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
• NM Virtual Gift Card actual cash value is 1/10 of one cent.
• NM Virtual Gift Cards cannot be purchased with a Neiman Marcus Gift Card^®, nor can they be used to purchase a traditional gift card.
• NM Virtual Gift Cards cannot be applied as payment on Neiman Marcus Credit Card accounts.
• The NM Virtual Gift Card is immediately redeemable once your recipient receives the NM Virtual Gift Card email notification (we'll send it within one business day of order completion).
• Sales tax is applicable on any merchandise purchased with an NM Virtual Gift Card.
• Delivery to an incorrect but deliverable email address is the sole responsibility of the purchaser.
• Delivery to a non-existent email address is the sole responsibility of the purchaser.
• Neiman Marcus is not responsible for lost or stolen NM Virtual Gift Cards.

Terms and Conditions (NM Gift Card^®)

The following Terms and Conditions govern your use of the NM Gift Card^® and they may only be modified in a writing signed by both parties:

• NM Gift Cards may be treated the same as cash.
• NM Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
• NM Gift Card^® actual cash value is 1/10 of one cent.
• NM Gift Cards cannot be purchased with an NM Virtual Gift Card, nor can they be used to purchase an NM Virtual Gift Card.
• NM Gift Cards cannot be applied as payment on Neiman Marcus Credit Card accounts.
• The NM Gift Card^® is immediately redeemable once your recipient receives the NM Gift Card^® via standard shipping (we'll send up to three days after processing your order).
• Sales tax is applicable on any merchandise purchased with a NM Gift Card.
• Delivery to an incorrect but deliverable shipping address is the sole responsibility of the purchaser.
• Delivery to a nonexistent shipping address is the sole responsibility of the purchaser.
• Neiman Marcus is not responsible for lost or stolen NM Gift Cards.

Federal Requirements

To help the government fight the funding of terrorism and money laundering activities, Federal law now requires Neiman Marcus and other retailers to obtain, verify, and record information that identifies customers in connection with certain gift card transactions. Such information includes your name, address, date of birth, and other identifying information, such as your driver's license or passport number.

Neiman Marcus understands how important it is to our customers that such information is kept confidential. We will not use or transfer your information for any purpose other than as permitted or required by law, except with your consent.

The new law also restricts our ability to offer gift card cash redemptions (other than minimal amounts required by law). In addition, certain returns may need to be processed at the Store Credit Office.

We appreciate your cooperation with these new requirements. If you have any questions or concerns, please contact credit customer service at 1.800.685.6695.

Corporate NM Gift Cards

The perfect gift for clients, co-workers, and the company that you keep.

• Motivate your employees to achieve new heights.
• Drive sales through added-value programs.
• Reward your top clientele.

NM Gift Card^® Terms and Conditions apply to Corporate NM Gift Cards.

For Corporate Gift Card purchases that involve a large quantity discount, please email or call 1.877.824.3564.

Last Updated March 1, 2022

Close

You may cancel an order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. Call toll-free 1.888.888.4757 to determine order status; to cancel, please have your order number ready. A pickup and/or restock fee may apply.

Personalized/monogrammed items: Orders cannot be canceled or returned.

Perishable/gourmet foods: Your cancellation request must be received at least 4 days prior to the requested delivery date.

Whether you are a Registered Customer or a Guest, you can find the status of your order by clicking here.

Last Updated October 27, 2016

Close

How to Order the book Merchandise

Over the Phone

Call toll-free 1.800.944.9888. Please have your credit card number available when ordering. Outside the U.S., U.S. Virgin Islands, Puerto Rico, or Canada, call 972.556.6021.

How to Order Catalog Merchandise

Online

To place an order online from a catalog, simply use the website search and type in the item number provided. Not every product in the catalog is offered for sale on our website. If you would like one-on-one help, our Customer Care team is available 7 Days a week, 6 am to Midnight Central Time at 1.800.825.8000.

Over the Phone

Call toll-free 1.800.825.8000. Please have your credit card number available when ordering. Outside the U.S., U.S. Virgin Islands, Puerto Rico, or Canada, call 972.556.6021.

Last Updated October 12, 2023

Close

Whether you purchased your item at Neiman Marcus, NeimanMarcus.com, Bergdorf Goodman, or BergdorfGoodman.com, alterations are convenient. Simply take your purchase to the nearest full-line Neiman Marcus store or to Bergdorf Goodman, and our master tailors will alter it to fit you perfectly. Standard alteration charges will apply.

Last Updated April 4, 2019

Close

How Do I Start A Replenishment Service?

Use the "Select Frequency" drop-down menu on beauty product pages to choose how often you want to receive that product. We will automatically ship it to you at the interval you select.

How Do I Manage My Replenishment?

View and manage your plan on the Replenishment Service page in your Online Account section. You can change the frequency of your replenishment shipments, skip a shipment, change your ship-to address, and edit your billing information for upcoming Replenishment Service shipments. Products added to your Replenishment Service will appear on the Replenishment Service page following shipment of the initial order.

How Will I Know When To Expect A Replenishment Shipment?

Upcoming shipments and their dates are listed on the Replenishment Service page in your Online Account section. You will also receive an email 5-7 days prior to a shipment to confirm the shipping date and price of the item(s) you will be receiving. At that time, you can verify all information and/or make changes, if necessary.

Can I Change The Arrival Date Of Future Replenishment Shipments?

Yes. Once your first item in a Replenishment Service plan has shipped, you can make changes to future shipments. Just visit the Replenishment Service page in your Online Account section and click on the shipment you wish to change. You will find links to skip, cancel, or change the frequency of shipments for any item shown. Orders that have already shipped will appear in your Order History and cannot be changed.

Can I Change The Ship-To Address Or Billing Information Of Future Shipments?

Yes. Once your first Replenishment Service item has shipped, you can make changes to future shipments. Just visit the Replenishment Service page in your Online Account section and click on the shipment you wish to change. For any item shown, you will find links to change the ship-to address for your next shipment(s) and to edit your billing information. Be sure to specify if you want the new information to apply to all replenishment items. Orders that have already shipped will appear in your Order History and cannot be changed.

Can I Cancel My Replenishment?

Yes. Just visit the Replenishment Service page in your Online Account section and click on the item you wish to cancel. Each item has a link to cancel Replenishment Service. Orders that have already shipped will appear in your Order History and cannot be changed.

What Happens if An Item In My Replenishment Service Is No Longer Available?

You will be notified via email that the product will no longer be available, and your shipments will stop once the stock is depleted. Our beauty product specialists will be happy to suggest replacement products if one of your Replenishment items is discontinued.

Last Updated April 4, 2019

Close