At Neiman Marcus, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:

• Returns and exchanges will gladly be accepted within 30 days of receipt, with the exception of CHANEL handbags, accessories, apparel, and shoes which are eligible for returns within 14 days of purchase and exchange within 30 days.
• Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
• Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
• We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
• Neiman Marcus reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
• Precious Jewelry: For returns of precious jewelry, please call 1-800-908-1185.

Returning By Mail

Click here to start your return using the order number. Eligible merchandise may be returned FREE if received within 15 days of the delivery date; above exclusions apply.

A return fee of $9.95 will apply for: all clearance items, all items returned after 15 days of delivery, and items marked as "Return Fees Apply."

If you don't have an order number, please call 1-888-888-4757 for assistance.

Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211.

Neiman Marcus store purchases may be returned by mail to the store in which they were purchased.

Gift Returns By Mail

Click here to start your gift return using the order number. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law.

• Precious Jewelry: For returns of precious jewelry, please call 1-800-908-1185.

If you don't have an order number, please call 1-888-888-4757 for assistance.

Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211.

Neiman Marcus store purchases may be returned by mail to the store in which they were purchased.

Online Exchange Policy

At Neiman Marcus, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied with your purchase, we will gladly offer an even-dollar exchange for an alternate size or color of the same item. If your item does not meet the conditions outlined below, please visit your local Neiman Marcus store to conduct the exchange. Find your store here. The following rules and restrictions apply:

• Returns and exchanges will gladly be accepted within 30 days of receipt, with the exception of CHANEL handbags, accessories, apparel, and shoes which are eligible for returns within 14 days of purchase and exchange within 30 days.
• If the original item is not returned within 30 days of exchange submission, you will be charged for the original item.
• By submitting an online exchange, you authorize Neiman Marcus to a.) credit the original form of payment for the item being returned and b.) charge the original form of payment for the new item upon outgoing shipment.
• Only items purchased online and delivered to your specified address qualify for online exchange; items purchased or pick-up in store must be exchanged in store.
• Items received as a gift or purchased with a gift card do not qualify for online exchange. Please visit your nearest Neiman Marcus store for assistance or contact Customer Care.
• Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be exchanged.
• Exchanged merchandise must be in its original condition: unworn, undamaged, saleable, and with original tags and packaging (if applicable).
• Neiman Marcus reserves the right, at its sole discretion, to determine if exchanged merchandise is in saleable condition.
• Precious Jewelry: For returns of precious jewelry, please call 1-800-908-1185.

Returning In Store

Click here to start your return and print your return slip using the order number. You will need this return slip to return items in store. Eligible items may be returned to a Neiman Marcus store for credit within 30 days of the delivery date. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate.

Neiman Marcus stores are unable to process returns for items purchased at Bergdorf Goodman, Last Call and Horchow stores, online or via catalog.

Gift Returns In Store

Click here to start your gift return and print your return slip using the order number. You will need this return slip to return items in store. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law.

Neiman Marcus stores are unable to process returns for items purchased at Bergdorf Goodman, Last Call and Horchow stores, online or via catalog.

Returning International Merchandise

For complete return policy details, please visit www.neimanmarcus.com/globalreturns.

Returning Large/Heavy Merchandise

A pickup and/or restock fee may apply.

Other Items

Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.).

Last Updated March 01, 2024

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Affected Product: Frosted Crunch Trail Mix

Based on a recall by The Quaker Oats Company of certain of its granola and cereal products, which are used as an ingredient in the product referenced above manufactured for us by a third-party supplier, that third-party supplier, Red Rocker Candy, has recalled this product.

The product is identified with the following number: 401222657759. All such Frosted Crunch Trail Mix products that were sold between 10/13/23 and 2/5/24 are subject to this recall.

The ingredients noted above that are incorporated into the products have the potential to be contaminated with Salmonella.

Action: Stop consuming the product immediately, destroy the product and contact Neiman Marcus Customer Care at 1-888-608-4494 and ask to be transferred to the Recall Department for a full refund, reference: Red Rocker Candy, Frosted Crunch Trail Mix recall.

Call Neiman Marcus Customer Care at 1-888-608-4494 and ask to be transferred to the Recall Department

Last Updated February 09, 2024

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ShopRunner is a convenient shopping option available on our site that offers its members free standard shipping and free return shipping on select items.

Returns are accepted within 30 days of receipt. Return charges will be removed after your items are processed. A fee will not apply to ShopRunner member returns and does not require contacting Customer Care. Altered apparel, special orders, perishable, personalized, and "final sale" items cannot be returned.

Last Updated April 26, 2024

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