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Return Policy
At Neiman Marcus, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund. Refunds will be credited to the original form of payment. The following rules apply:
- Returns will gladly be accepted within 30 days of receipt, with the exception of CHANEL handbags, accessories, apparel, and shoes which are eligible for returns within 14 days of purchase.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
- Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
- We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
- Neiman Marcus reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
- Precious Jewelry: For returns of precious jewelry, please call 1-800-908-1185.
Holiday Returns: Purchases made 11/1/2024 to 12/14/2024 will have an extended return policy until 1/14/2025. All other terms and conditions of our Return Policy remain in effect.
Please allow 10 to 14 days for processing your return.
Returning By Mail
Click here to start your return using the order number. Eligible merchandise may be returned FREE if received within 15 days of the delivery date; above exclusions apply.
A return fee of $9.95 will apply for: all clearance items, all items returned after 15 days of delivery, and items marked as "Return Fees Apply."
If you don't have an order number, please call 1-888-888-4757 for assistance.
Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211.
Neiman Marcus store purchases may be returned by mail to the store in which they were purchased.
Gift Returns By Mail
Click here to start your gift return using the order number. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law.
- Precious Jewelry: For returns of precious jewelry, please call 1-800-908-1185.
If you don't have an order number, please call 1-888-888-4757 for assistance.
Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211.
Neiman Marcus store purchases may be returned by mail to the store in which they were purchased.
Returning In Store
Click here to start your return and print your return slip using the order number. You will need this return slip to return items in store. Eligible items may be returned to a Neiman Marcus store for credit within 30 days of the delivery date. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate.
Neiman Marcus stores are unable to process returns for items purchased at Bergdorf Goodman, Last Call and Horchow stores, online or via catalog.
Gift Returns In Store
Click here to start your gift return and print your return slip using the order number. You will need this return slip to return items in store. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law.
Neiman Marcus stores are unable to process returns for items purchased at Bergdorf Goodman, Last Call and Horchow stores, online or via catalog.
Returning International Merchandise
For complete return policy details, please visit www.neimanmarcus.com/globalreturns.
Returning Large/Heavy Merchandise
A pickup and/or restock fee may apply.
Other Items
Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.).
Last Updated November 01, 2024
Affirm
Product Recall
Affected Product: Frosted Crunch Trail Mix
Information:Based on a recall by The Quaker Oats Company of certain of its granola and cereal products, which are used as an ingredient in the product referenced above manufactured for us by a third-party supplier, that third-party supplier, Red Rocker Candy, has recalled this product.
The product is identified with the following number: 401222657759. All such Frosted Crunch Trail Mix products that were sold between 10/13/23 and 2/5/24 are subject to this recall.
https://www.quakerrecallusa.com/
https://www.fda.gov/safety/recalls-market-withdrawals-safety-alerts/update-quaker-issues-revised-recall-notice-additional-products-due-possible-health-risk
Hazard:The ingredients noted above that are incorporated into the products have the potential to be contaminated with Salmonella.
Action: Stop consuming the product immediately, destroy the product and contact Neiman Marcus Recall at 1-888-608-4494 and ask to be transferred to the Recall Department for a full refund, reference: Red Rocker Candy, Frosted Crunch Trail Mix recall.
For More Information:Call Neiman Marcus Recall at 1-888-608-4494 and ask to be transferred to the Recall Department
Last Updated February 09, 2024
ShopRunner
ShopRunner is a convenient shopping option available on our site that offers its members free standard shipping and free return shipping on select items.
Returns are accepted within 30 days of receipt. Return charges will be removed after your items are processed. A fee will not apply to ShopRunner member returns and does not require contacting Customer Care. Altered apparel, special orders, perishable, personalized, and "final sale" items cannot be returned.
Last Updated April 26, 2024